Refund & Cancellation Policy

Refund Policy

All decisions with respect to refunds will be at the sole discretion of the respective institution and in accordance with their internal refund policies and the same shall be final and binding and M/s Flexypay Solutions Pvt Ltd has no role in it.

All refunds initiated by respective institutions shall be refunded to the source account using which the payment has been made or a designated refund bank account of the payer which will be approved upon verification. If the students want us to process the refunds to their refund bank account, a standard fee of 2%+GST would be deducted

M/s Flexypay Solutions Pvt Ltd can not be made a party in the event of dispute between the student and or parents of the student and the institution.

Payments like erroneous payment, duplicate payment etc. will be refunded to the source/ refund account in two days and the refund id and bank reference number will be shared via email and sms. It may take upto 7 working days to see the refunded amount in your card/ bank account statement. In case if it is not reflecting you may please visit your bank branch with ids provided and they will surely assist you.

Cancellation Policy

In the event you wish to cancel a successful payment, you have to send us your request by email to help@epayhub.co. If the payment is not posted to the respective institution, we can cancel the payment and refund the amount to the source or designated refund bank account. Pls note that a cancellation fee of 2%+GST will be levied. Approaching us with a request for cancellation does not guarantee the cancellation.